Frequently Asked Questions
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Need a home mover? or just need a reliable transport company to move your boxes?
How can I order?
Ordering is simple. Click on our online store and add items to your basket. You can also click the contact page and give us a call, text or email and we'll take your order directly from you.
How can I pay?
1) You can pay by credit/debit card securely via this website.
2) You can pay by the Revolut app via your smart phone.
3) For business customers, we can invoice you electronically and you can pay online.
Are there any hidden fees/taxes?
No, there are no hidden fees. The prices quoted include 23% VAT (Value Added Tax) already.
Can we visit your premises?
No, we do not have a premises open to the public. All sales are strictly online. You cannot come and pick up items, we will organise to deliver them.
What are the delivery charges?
1) Local: Our delivery to Dublin 3, Dublin 5, Dublin 13 and Dublin 17 is €4.99 (any size order).
2) Dublin: Our delivery charge to the rest of Co. Dublin is €9.99 (any size order).
3) Ireland: Our delivery charge outside of Dublin is also €9.99 (on any size order for the rest of 2022!Normally €14.99).
What company do you use for delivery?
We use UPS, which we have found to be the best courier of our products. We also use our own in-house delivery team on very large orders. Either way, your order is in good hands. Once your order is on the way, we will email you a tracking number for UPS, and from there you can follow your items to your door!
When will I receive my delivery?
We endeavour to have your order delivered to you within 2 to 3 days.
If you order on a Friday, Saturday or Sunday you should receive your order by Tuesday or Wednesday of the following week. If you need an order urgently, just drop us an email and we will try our best to expedite the delivery process for you but this is not guaranteed.
Can I cancel my order?
Yes, you can cancel your order by email at email@example.com. Please attach your order number to the email.
If your order has not been shipped, we will cancel your order and issue you a refund.
If your order has already been shipped (picked up by the courier) you will incur the cost of returning the order to us. Once returned orders are in resaleable condition, we will endeavour to refund you within 7 days (minus any delivery charges we have incurred). Please note, we normally ship our orders before 11am Monday to Friday.
Are your boxes eco friendly?
Yes, our boxes are made with corrugate sourced from FSC certified manufacturers. Every box is a combination of sustainably grown paper materials and recycled content. Our boxes are 100% recyclable and 100% biodegradable. All inks used are water based.
To see the work the FSC do, please click the link below.
Are your boxes new and unused?
Yes, all of our boxes are new and unused. There won't be any tape stuck to them, no knife marks from previous owners and no debris from its previous contents. They are exactly as they were leaving the factory. They are designed for home removals and for long term storage and not for any other purpose.