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FAQ 
Frequently Asked Questions

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How can I order?

Ordering is simple. Click on our online store and add items to your basket. You can also click the contact page and give us a call, text or email and we'll take your order directly from you.

How can I pay?

1) You can pay by credit/debit card securely via this website. 

2) You can pay by the Revolut app via your smart phone.

3) For business customers, we can invoice you electronically and you can pay online.




Are there any hidden fees/taxes?

No, there are no hidden fees. The prices quoted include 23% VAT (Value Added Tax) already. 


Can we come pick up our boxes instore?

No, we do not have instore pick-up. At the moment, all sales are strictly online. You cannot come and pick-up items, we will organise to deliver them.


Do you only deliver in Dublin?

Since 26/01/24, unfortunately, we are only delivering to Dublin and certain surrounding areas. This is due to a 300% increase in the courier rates we were being charged previously!


What are the delivery charges?

1) €4.99 Local to us, within 6km of our location in Dublin 13 (any size order).
 

2) €9.99 Dublin (any size order).


If you are outside Dublin, please send us a message here and we can see if its possible to deliver (Leixlip, Celbridge, Maynooth, Ashbourne, Ratoath etc).


For custom orders, please do not hesitate to ask us what the appropriate delivery charge is.
Please note, if you choose the wrong delivery charge for your order, we will notify you of this via email. Your order will not be processed until the correct charge is paid.



What company do you use for delivery?

We deliver all items ourselves (unless otherwise stated).



When will I receive my delivery?

We endeavour to have your order delivered to you within 2 to 3 days. 



Can I cancel my order?

Yes, you can cancel your order by email at info@wantabox.ie. Please attach your order number to the email.  

If your order has not been shipped, we will cancel your order and issue you a refund.

If your order has already been shipped (picked up by the courier) you will incur the cost of returning the order to us. Once returned orders are in resaleable condition, we will endeavour to refund you within 7 days (minus any delivery charges we have incurred). 




Are your boxes eco friendly?

Yes, our boxes are made with corrugate sourced from FSC certified manufacturers.  Every box is a combination of sustainably grown paper materials and recycled content. Our boxes are 100% recyclable and 100% biodegradable. All inks used are water based.

To see the work the FSC do, please click the link below.










Are your boxes new and unused?

Yes, all of our boxes are new and unused. 

Delivery
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